Dell os recovery tool stuck verifying image. After replacing drive, I need to install fresh OS/Recovery.
Dell os recovery tool stuck verifying image Sep 26, 2025 · Learn how to reset or reinstall Windows 11 on your Dell computer. Sep 14, 2022 · Yes, it is true that the Dell OS Recovery tool does indeed prepare the USB stick format and EFI boot partition. Jun 9, 2024 · Issue solved! 1) Open a Terminal/PowerShell window (Command Prompt) as Administrator. The screen started doing something weird, so I did a force restart thinking it would take me back to the login screen as usual. Ive done this a few times and it always crashes at the end Feb 19, 2025 · The reset feature will restore your PC to the original OS that came with your device, so you won’t have to download anything. SteamOS has the ability to recover to a last known good version of the Operating System (OS) while retaining user data (e. Aug 20, 2024 · Yes, the drivers are also installed along with the updates. By the way, the problem has two manifestations. That solution dates of 2017 and as you can imagine I tried it without any luck hence why I resposted. I boot into support assists OS Recovery image inorder to execute this function which is the whole reason for this OS recovery tool and what I paid Dell for. Dec 12, 2021 · The local image stored on the recovery partition was only Windows 10 and not Windows 11, therefore I decided to download the Windows 11 image instead using the recovery tool. I replaced it with a 240GB SSD drive. Repair was successfully finished but Learn how to download a Dell OS recovery image using the OSISO recovery tool and restore your Windows operating system. Aug 21, 2025 · Re-create the image using a different USB drive (if available) by following the instructions in the Dell Knowledge Base article How to Download and Use the Dell Operating System Recovery Image in Microsoft Windows. Because of my bad network, I can't use the os recovery tool to download and install the recovery image in a short time, if the download is interrupted, I have to re-download. Stuck at the "Reset and update in progress" screen at 0%. Instead, it took me to a screen where it looked like it was doing a system evaluation or something. please check the file and try again Jan 25, 2018 · I'm having trouble creating a USB recovery drive. I have another thread started here with more details. Oct 13, 2021 · OS Recovery tool hangs at Verify Image stage. I click install and the whole support assist window goes grey and says it is validating but Learn how to download a Dell OS recovery image using the OSISO recovery tool and restore your Windows operating system. These decisions are based upon the best information available as of the most current date. Jul 22, 2025 · The article focus on how to use and download the Dell OS recovery tool to create a USB drive to reinstall the operating system on a Dell computer. Dell provides tested Ubuntu ISO images specifically designed for supported Dell computers, ensuring optimal compatibility and performance. When I open the downloaded image all of the files and the folder structure appear to be intact, identical to your structure. ). Can I do anything to fix this? Sep 21, 2017 · Updating the Dell OS Recovery Tool helped for me, go to the dell website, put the service tag number again and download the tool right at the bottom of the page Aug 26, 2019 · Dell OS Recovery Tool not downloading files from dell's cloud image I have an Inspiron 3459 and a few days ago the 1TB HDD died. Nov 8, 2024 · I've also installed Macrium Reflect Free v8. Aug 28, 2025 · Learn how to download a Dell OS recovery image using the OSISO recovery tool and restore your Windows operating system. When I run it, it recognizes my computer and the service tag, but says, "No OS image for this tag, though images exist for the product. Nov 2, 2023 · I'm attempting to re-install the OS on an Optiplex 3060 on a blank SSD using the Dell Recovery Reset tool. How to download dell os image recovery, dell os recovery tool, laptop & dekstop orignal recovery IT Computer Hindi Gyan 27. It has been stuck on verifying image for about half an hour. During the proces I selected the external drive for backup. In this video we’ll sho Apr 1, 2019 · OS Recovery Tool fails to download Im trying to download the SupportAssistant Recovery OS to USB through the link below, the download fails at the "SupportAssistant OS Content 2 of 6" with an error "Unable to locate file to download. Upon trying to download, however, the page downloads the Dell System Detect program. I've uninstalled and r I've yet to find someone to give me at least two good reasons why anyone would want to choose the Dell recovery image with all of it's bloatware over a clean install of windows. Follow step-by-step instructions for system restore, resetting Windows, using recovery media, and more. Aug 26, 2019 · Used the Dell OS recovery tool (seems to V5. Step-by-step guide to create a USB recovery key for your Windows PC. 10857) to prepare a 32Gb USB stick and booted with it. 0. 1. I tried to contact Dell support through whatsapp but that person kept linking me to the default Windows media creation tool, which is all fine to use, except it does not have any Dell drivers and I cannot access the internet during Mar 7, 2021 · So I've now been trying to install with the Win10 image created from the Dell OS Recovery Tool (installed on another computer). It just says "Invalid Partition Table!" -- I've done this multiple times using three different USB drives. Sep 3, 2025 · This guide tells what Dell OS Recovery Tool for Windows 11 is and offers a graphical tutorial to use it. There may come a time when you might need to reset Dell PC to factory settings to restore your computer to its factory default state. Sep 11, 2025 · Learn how to use the Dell OS Recovery Tool effectively in 2025. I followed the steps to create a boot usb and went through the process of SupportAssist all the way to the point of cloud restore, but I am stuck right there. It provides a recovery environment that consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. Here's how. 16046 on the G3 and it has been stuck at the loading screen for a very long time. Download SupportAssist OS Recovery on supported systems directly from Dell's servers. Apr 27, 2022 · I just installed the Dell OS Recovery tool for the first time a few minutes ago and got the same "unable to connect to backend" message. 3K subscribers Subscribed Aug 18, 2022 · Your original image < here > shows your system is trying to load SupportAssist (SA) OS Recovery v5. In this video, Factory Image Restore Windows 10 Dell, we demonstrate how to use Dell SupportAssist to restore Windows to its factory image. If you are able to get in windows than you should update SA OS Recovery plugin using SupportAssist it keep your recovery partition up to date. 0 disk imaging software to replace Dell SupportAssist OS Recovery (also known as Dell SupportAssist Remediation / System Repair) and I save the occasional full disk image of my hard drive to an external USB backup drive just in case I ever need to perform an emergency recovery of my entire system. So a few months ago my laptop froze the was stuck in the automatic repair loop. Even if the Dell OS recovery tool not working, you can try another free system backup software - EaseUS Todo Backup. I really appreciate the time you took to write. Dec 12, 2021 · Launch the Dell OS Recovery Tool, switch it to the advanced recovery tool and enter the Service Tag of the PC that needs its operating system reinstalled (Select the Re-install Windows manually). 2) Navigate to the application path: cd “C:\Program Files (x86)\Dell\OS Recovery Tool” 3) Run the tool with the following command: “DellOSRecoveryTool. If SupportAssist is not available, try some additional steps to recover your computer from boot Aug 22, 2023 · SupportAssist OS Recovery environment consists of tools to repair or reset the operating system, backup files, and diagnose hardware issues. From a Windows computer, download ThinOS ISO image file from DELL e-support. 6. Jul 11, 2021 · A blank blue screen means that the recovery partition couldn't be found. Do you need to reinstall your computers operating system? Dell's OS Recovery Tool can help you create a recovery drive to reinstall Windows or Linux that shipped with your PC. Hi everyone, as in the title i’m trying to restore windows using OS recovery, but i’m not sure it’s going well, I’m on a Dell XPS 9310, I tried twice and all the time the process stop at 20. Solve Dell OS Recovery Tool Dell-USB-Recovery-Tool-Application_6FTD1_WIN_2. Use the Dell OS Recovery Tool to download an image and create a USB flash drive that will install the factory version of Windows that was shipped on your device. May 16, 2016 · The drive died in my Inspiron All-In-One 2330. Windows 7, 8. I can get into Support OS but only to this screen - I’ve sat here watching it for a very long time and it never updates with OS information or let’s me continue. Every attempt to bring down the Windows 10 image fails, whether it stops midway or Oct 24, 2025 · SupportAssist OS Recovery environment consists of tools to repair or reset the operating system, backup files, and diagnose hardware issues. exe -s” 4) The Dell OS Recovery Tool application will launch then you carry on as per instructions. Aug 31, 2023 · OS recovery tool is stuck on verifying image. ". The page tells me Win 8. Jan 14, 2021 · I've been stuck on the Factory image restore, erasing operating system partition option on 20%. Once in there, I can't seem to do anything in the support assists OS Recovery image relating to backing up or resetting the computer with factory default image as as the options for me to Related Dell products Dell SupportAssist OS Recovery Dell SupportAssist for Home PCs/Dell SupportAssist for Business PCs Dell SupportAssist OS Recovery provides a recovery environment that consists of tools to diagnose and troubleshoot issues that may occur before your computer boots to the operating system. . What do I do. 5. Dec 7, 2022 · If you want to use the Dell OS Recovery Tool to reinstall your system, this post provides full and detailed instructions for you to do that. I have downloaded the Dell OS Recovery Tool on a different computer to download the image to a U SupportAssist OS Recovery environment consists of tools to repair or reset the operating system, backup files, and diagnose hardware issues. Nov 19, 2022 · Brand new Inspiron 15 3525 here. Jan 30, 2025 · Learn more information about how to successfully install SupportAssist OS Recovery Tools after they have failed to install on your computer. After replacing drive, I need to install fresh OS/Recovery. g. This can be useful for situations where you believe some recent modification in the OS may have caused an issue, or you suspect you have corrupted data in your current OS and want to retain Sep 11, 2020 · Hi - My 12 mos old dell inspiron 5584 crashed during a windows update. There are some direct Mar 6, 2021 · I am trying to "Restore System" in Support Assist OS Recovery but getting a message like - "We are unable to detect a network adapter on your system. The service operating system or SOS image starts downloading from the Dell server to your system. SupportAssist OS recovery for the past two hours, and I tried clicking the power button, and it's It Help i was doing dell os recovery but after downloading and verifying the image the application os recovery tool stopped i want to use that ios file to to make the bootable drive but i want to ask where i can find that file which was downloaded by dell os recovery tool 1 1 Share Add a Comment Sort by: When I try to use the OS recovery tool it says "No OS images for the tag, though images exist for the product. So Im trying the OS recovery tool, but as the download is complete and it should verify it on the thumb drive so i can use BIOS to boot up, the dell recovery tool crashes. I've been trying to do updates via Dell Update for at least the last 2 hours and it seems to be stuck with the SupportAssist OS Recovery Tools I have an XPS8930 - I think i've seen people having similar issues where these Dell apps? Learn how to download a Dell OS recovery image using the OSISO recovery tool and restore your Windows operating system. An easier way to recover Windows 11 is also included here. Aug 5, 2019 · I'm attempting to use the Dell OS Recovery Tool to create installation media on a USB flash drive that I can use to reinstall Windows 10 Professional (64 bit) on a Dell Precision 5520 laptop. I have corrupt windows files so attempting a factory image restore. installed games, saves, etc. Introduction Dell SupportAssist OS Recovery provides a recovery environment that consists of tools to diagnose and troubleshoot issues that may occur prior to the boot of your computer. When your computer is unable to boot to the operating system even after repeated attempts, your computer automatically starts SupportAssist OS Recovery. Introduction to SupportAssist OS Recovery SupportAssist OS Recovery is factory-installed on supported Dell system models and does not require you to purchase any additional service plans. Jun 4, 2022 · Hi, I want to reinstall the factory image on my new XPS15 9520. We would like to show you a description here but the site won’t allow us. 0 utility delivered the latest SA OS Recovery Tools v5. and may take several minutes to complete depending on your network speed. Please contact tech support for additional assistance". When I boot this from a flash drive and go into the Reset section I get the followin Sep 23, 2025 · For scenarios like computer crashes or hard drive replacements, you can download a Dell OS recovery image using the OSISO recovery tool to restore your Windows operating system. Feb 6, 2018 · NEXT I tried downloading the Dell OS recovery tool. 3. Since it's late, I'll let it run overnight and I guess reboot. I have clicked the living hell out of the progress bar and everything else on the screen, but nothing is happening. 00% is this “”normal”” I have to leave it? all the processing wheels are running, everything seems fine, but the counter stops. I use the Dell OS Recovery Tool to create a bootable USB drive, but the laptop won't boot from it. Dell SupportAssist OS Recovery ( Official Dell Technologies Support )This comprehensive overview of Dell SupportAssist OS Recovery covers the 4 main options SupportAssist OS Recovery environment consists of tools to repair or reset the operating system, backup files, and diagnose hardware issues. i’m having trouble getting the USB recovery disk to work. Jun 20, 2022 · I am currently trying to reinstall Windows 10 on my laptop after getting stuck in a boot loop. Create a Windows recovery media using the Dell OS Recovery Tool. I have a Optiplex 9200 that the hard drive went out. Jan 18, 2021 · Stuck for hours now on installing updates 1 of 4, SupportAssist OS Recovery Tools. so where can i use the browser to download a recovery image so i can burn the iso to a usb drive? Do you need to repair your computer's Windows operating system? The Dell Recovery and Restore Tool can help you repair the Windows Operating System on your PC without having to re-install the Operating System. I was able to run the new flash drive with SupportAssist V5. Hi, my laptop (inspiron 3593) has been stuck on a blue screen that says SupportAssist OS Recovery for approx 5 hours with the loading bar stuck at around 20% and I have no idea what to do. I made inbound and outbound Allow rules in Windows Firewall for: Download and Create Ubuntu Recovery Image Installing Ubuntu on your Dell computer gives you access to a free, secure, and customizable operating system. My Dell Optiplex 3020 now has Windows 7 Pro installed. How can I download Dell SupportAssist OS Recovery? Visit the OS Recovery download page. I'm trying to create a USB recovery using my Dell XPS 8700 and keep getting the er Learn how to download a Dell OS recovery image using the OSISO recovery tool and restore your Windows operating system. Nov 17, 2025 · Fix startup problems on your Dell computer with BIOSConnect. 2193 - Create a bootable USB recovery drive for reinstalling your computer's factory-installed operating system, as long as you own a Dell laptop The article guides users on how to utilize the Dell OS recovery tool to create a USB drive for reinstalling the operating system on a Dell computer. Install latest Windows Updates If the Dell SupportAssist OS recovery tools become stuck during installation for an extended period of time, you can contact Dell support and report the issue for assistance. 4. I am hoping it's possible to get windows 10 on there (the license sticker says Win7). Dec 24, 2020 · After formatting my USB, I cant install the OS recovery on it, I receive the following error: "An error occured while extracting image file DGKNTA00_Win10x64ROW_home. 2. 15135, which was released back in July 2021. The consumer of this information has the responsibility to consult the organizations responsible for the desktop, testing, and/or production environments to ensure that the target version of Nov 20, 2023 · This article will include the solutions to fix the Dell reset and update not available for this computer issue as well as how to factory reset a Dell laptop. What good is this for me? I am Mar 28, 2021 · I have the same issue, and have tried all the described work arounds: - running as Administrator - reformatting USB key to NTFS - looking for iso image (nowhere to be found) - changing language settings on download page for recovery tool Unfortunately, this means I am stuck and unable to upgrade the SSD!! I am in urgent need of help here Create a Windows recovery media using the Dell OS Recovery Tool. Windows should install all the necessary drivers, but if it misses any, you can download them plus all Dell's software from the support page for your specific model. Please refer to t Sep 14, 2020 · I wanted to wipe then reinstall as new a dell E5470 I went to the support site on downloads and all I was offered instead of regular ISO windows file is Dell OS Recovery tool. Jun 13, 2022 · Use the Dell OS Recovery Tool to create a USB recovery drive that you can use to reinstall the version of Windows or Linux that came with your PC. May 16, 2016 · When I tried to download my recovey image from Dell OS Recovery Tool, a message appeared saying: "there are no operating system images defined for the product". If you are using a Dell laptop or desktop, you can create a Dell Windows Recovery USB to restore or recover Windows. Software repair automatically runs a conditional two-step process to find and fix boot issues. Mar 22, 2017 · Hello! I have a Dell Inspiron 15 5578 2-1 with i7-7500U, 8gb RAM DDR4, 1tb HDD, no-cd-tray, no-back-access, with Win10 installed by default. May 19, 2024 · Is there a way I can DL an image & then create it myself? Sometime the program will immediately quit, but I've sat here & let it go for a while, thinking its working, come back & nothing is on the USB drive I'm trying to create! Sep 14, 2021 · I saw a couple posts where Dell support asked the person to contact Dell support, which doesn't help me much at all because my warranty is over and I see no reason to pay another $75 or $150 to get an OS for this laptop when there's obviously a problem with the vendor's software. log To my surprise, after messing with this for well over a week, they have a resolvable URL you can throw in your browser and download the ISO. I can now not create the bootable USB stick - it downloads the 5. Aug 18, 2022 · This can happen if the recovery partition is corrupted. Extract the file into a single . Dec 3, 2021 · OS Recovery tool can't download OS image I keep getting unable to connect to backend repeatedly. So I will look for a solution myself and never, ever will buy again from Dell. May 21, 2024 · C:\ProgramData\Dell\OS Recovery Tool\logs\DellOSRecoveryTool. Nov 10, 2019 · Thanks for the reply. I've tried multiple times to install the latest OS Recovery Tool (the one that creates a recovery partition on your SSD) but without success. Cheers Oct 28, 2019 · The people getting Reset Failed are actually doing better than I am on my Dell Latitude E5440. The VA Decision Matrix displays the current and future VAIT position regarding different releases of a TRM entry. Reinstall ThinOS image using ISO file on the failed OptiPlex 3000 Thin Client Download the Dell OS Recovery tool and install on a Windows computer. Sep 28, 2020 · Do you need to reinstall the Windows 10 operating system on your Dell computer due to the hard drive or Solid State Drive replacement, startup issue or any other problems? Want to prepare the Dell USB recovery media for Windows 10? In this guide, we will tell you how to prepare the Dell Windows 10 USB recovery media. Dec 26, 2021 · I installed SupportAssist on another computer and (using my G3 service tag) had it load the recovery tool on my USB flash drive. It seems this step then deleted the locally stored Windows 10 factory image. After that process May 10, 2019 · My go-to idea is/was the Dell OS recovery tool, to fetch the installation that was OEM for the device. Oct 13, 2017 · I have since tried to use the Dell OS recovery tool. Jul 31, 2024 · Here's how to locate a recovery image that will help you reinstall Windows 10, Windows 11, or even Linux on your Dell, HP, Lenovo, or Microsoft Surface PC. Is there a solution to this issue? don't get stuck with dell supportassist os recovery! learn how to fix the issue with our comprehensive guide and get your system back up and running. Cloud restore is also available, allowing you to download the recovery image right from Dell. 1 and Dell OS Recovery Tool are available and gives me a download button. In many cases the adapter may be disabled in yo Nov 17, 2023 · My laptop (Inspiron 13 5379 2-in-1) had a problem with boot, so I used Recovery Assistant to repair. Once I boot to Dell SupportAssist OS Recovery it can't accept my password and move forward because it says; "we are unable to detect a network adapter on your system recovery". Stuck on the dell logo black screen/preparing auto repair. After some reboots it automatically starts recovery mode, but Learn how to download a Dell OS recovery image using the OSISO recovery tool and restore your Windows operating system. This is ideal for scenarios like computer crashes, hard drive replacements, or other software issues. Jun 28, 2020 · I have been trying to let the support assist recovery to install for the last two days. Step 6: Repairing Windows Using SupportAssist OS Recovery Sometimes missing or corrupted files can prevent your operating system from working properly. When I use the reset option of the OS Recovery tool, I get the choice of either installing the OS the laptop came with (Window Jan 24, 2018 · I am trying to use the Dell OS Recovery tool to setup a USB drive to rebuild an Inspiron 3552 with a crashed Hdd. if you are not able to get in to windows than please use Dell USB OS Recovery tool to create a bootable USB which can use in F12 menu. Oct 14, 2025 · Table of contents Restore the computer using SupportAssist OS Recovery Restore the operating system using a Dell operating system recovery image Alternate recovery and reinstall options Windows 11 or Windows 10 Reinstalling the operating system can fix many software-related issues on the computer, whether it is running slow or infected with Create a Windows recovery media using the Dell OS Recovery Tool. So I went and created a Support OS Recovery USB thumb drive on my laptop to format my PC and reinstall windows. The problem is that I can boot into my Win 10 partition successfully, but it won't load. The progress bar and cursor are not moving at all. Feb 10, 2025 · Download Dell OS Recovery Tool 2. When you still receive the error, change the Preferred Language to English (United States). Use this procedure if your computer doesn't start, displays a black screen, shows blinking LED patterns, or fails Power-On Self-Test (POST). 7GB image and then upon verifying it tells me that "your download recovery image appears to be corrupted or damaged. 7523_A00 keeps crashing while trying to download Recovery Image for Dell Inspiron 16 Hi everyone, I have a Dell Inspiron 3593 laptop that is stuck in SupportAssist OS Recovery. 2. Learn how to download a Dell OS recovery image using the OSISO recovery tool and restore your Windows operating system. Fix common issues and discover better alternatives like Dell SupportAssist OS Recovery. Apr 27, 2022 · That OS install will likely be much more up-to-date than the Dell OS Recovery Image, and that will save you lots of time installing Windows updates, etc. is there any other way to reinstall windows? thanks so much Dec 14, 2021 · I figured that a BIOS problem was the likely cause of these problems with recovery, because what else could influence what happens between clicking on the recovery image (after Start-F12) and the recovery process getting underway? I certainly hope Dell figures this out. Here’s what Dec 24, 2023 · Are you a Dell user looking to download the Dell OS Recovery Tool but unsure of where to start? Look no further! In this step-by-step guide, we will walk you through the process of downloading and installing the Dell OS Recovery Tool, ensuring you can easily and efficiently recover your operating system whenever needed. SupportAssist OS Recovery environment consists of tools to repair or reset the operating system, backup files, and diagnose hardware issues. I go to the Dell support download page and ut in the service tag number. Did you replace the hard drive, reformat it or clone the original drive to another drive (example; NVMe SSD) recently? If you want to reinstall the original OEM image of Windows 10 along with the Dell provided apps & drivers, you can download the Dell OS Recovery Tool and see if an image is available to download to a USB Aug 12, 2025 · Once the network connection is established, click "Start Recovery". iso file. Once the image download is complete, the "SupportAssist OS Recovery" homepage is displayed. 1 and 10 are supported. 16189 update on 23-Aug-2022 that was over 200 MB and Aug 3, 2017 · Saltgrass, I have another laptop and a desktop I am using to download the image from Dell, then running the Dell OS Recovery tool, which I also downloaded from Dell, to make the USB restore drive. iso. Spent over half an hour trying to find the service tag and finally out of sheer luck decided to check the BIOS screen where it did show up. Nov 17, 2025 · BIOS recovery restores corrupted BIOS firmware on Dell computers. Nevertheless Dell's customer support said that they cannot help me since my support warranty expired. I've received six updates for the SA OS Recovery Tools since then on my Inspiron 5584, and my Dell Update for Windows Universal v4. If the tool fails, an alternative is to use Qiling Backup, a free system backup software, as a backup solution. xgsdaywlivaoptxqukdhebhlwaboscctqcccoztyractggrzavqhgdfkelpwozaswheuczkt